Here are some unedited emails I’ve received from my clients.
As a writer suddenly foisted onto my wife’s Mac, I needed to learn to manage documents between Mac and a PC so the formatting would work. My computer skills are fair at best. I needed to be able to move Mac and old PC files easily as well as to an external hard drive. I was confused and failing to send readable files to my editor. Eric patiently showed me how. He worked with me to ensure that I internalized what he explained and had me demonstrate so I could become confident. If I failed to understand the first time, we’d practice until I understood. In the process, Eric knew when to intervene and when to let me work through it. His explanations were clear.
I recently experienced a major computer disaster; a crashed hard drive. Because of this, access to years worth of data base information became un-available. The host company, and a local IT professional were unable to help access this important information. It was a serious issue.
Eric quickly diagnosed the situation. He used his experience to quickly provide a work-around fix that largely solved the problem. He accomplished this major task economically. And he kept me informed as his work progressed. What more could we ask of an IT Professional. Eric has my endorsement. I hope I won’t need more service soon, but if I do, I’ll be happy to have Eric available.
After two weeks of an “expert” trying to get me back online after a move and three hours of my time with Centurylink, Eric cole came to my rescue. His calm and efficient manner and expertise calmed my frustration and desperation. He solved the problems and thanks to him,, everything now works faultlessly . I think he may have some kind of secret power and connection to the ether world. I am so grateful that he applied it to my electronics. I will never lose his number!
I met Eric over two years ago while we were both learning to dance Argentine Tango. When I found out he was knowledgeable in computers, I asked him if he could please take a look at my computer that was acting “helter-skelter” and we agreed on a day and at time. Before he came to my home to adjust my computer he contacted me and asked pertinent questions about the type of computer I had and the problems I had with it. On the day agreed upon, Eric arrived promptly and began his work! He spent a a few hours working on it. His work ethics are impeccable, he is focused, trustworthy and dependable but most of all, he is efficient and professional. Eric fixed my computer to my needs and made it easy for me to navigate. I have had no issues since then. This was about 6 months ago! By the way, his fees are reasonable and competitive. Thanks Eric, I now proclaim you: ” My personal computer Geek”! Thank you so very much and see you soon on the dance floor.
I want to thank you for your recent clean-up and re-setting of my computer. Like many other users, I was frustrated with Windows 8 features and wanted a system that complied with my – not Microsoft’s – requirements. You understood immediately what I wanted and worked in an efficient manner to achieve my goals. I am very happy with the results and can now do my work without unwanted pop-ups and other Microsoft interference. I think highly of your technical skills and of your honest way of working with clients.
“I’ve worked – and brainstormed – with Eric over the past three years. Eric has a unique ability to be both left-brained, technical and right-brained, intuitive. It’s so rewarding to have him in the room for strategic planning, new product development, IT development, and more!”
Lori Michele Leavitt
Inspiring Excellence. Founder, Leader, Speaker.